All of our products are delivered to almost all postcodes in Australia. We do not deliver any international delivery.

All orders are usually dispatched within 1-2 business days. Orders received before 13:00 hours (AEST) between Monday and Friday (AEST) will typically be shipped out the same day.. Standard delivery times are 1 – 7 business days, depending on your location.

Orders are generally shipped from our distribution centre, which is located in Sydney, the next working day after full payment is received.

The delivery times provided by us are estimates only. Galanod cannot guarantee delivery dates. We are not responsible for any late deliveries or loss or damage due to error from the shipping carriers. However, our Customer Service team will be happy to assist you in tracking down your parcel should you not receive it within the estimated time.

Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and authorised your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.

If your item is on backorder or unavailable, we will void the pre-authorisation and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to: info@galanod.comand we will process an insurance claim on your behalf.

Cancellations & Refunds:

All orders cancelled after 48 hours are subject to a $30 administration fee, whether or not your order has shipped. If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

SHIPPING PROVIDERS

Reputable couriers to provide the most efficient delivery service possible, at the most reasonable prices and with the quickest service.

All orders are usually dispatched within 1-2 business days. Orders received before 13:00 hours (AEST) between Monday and Friday (AEST) will typically be shipped out the same day.. Standard delivery times are 1 – 7 business days, depending on your location. The delivery times provided by us are estimates only. Galanod cannot guarantee delivery dates. We are not responsible for any late deliveries or loss or damage due to error from the shipping carriers. However, our Customer Service team will be happy to assist you in tracking down your parcel should you not receive it within the estimated time.